DCxForum2019

        DCxForum2019: Focused on the African BFSI Market
        In the business world the customer is referred as king. And same applies to the Banking, Finance services and Insurance (BFSI) sector the focus of 2019 Digital Customer Experience Forum. Studies aimed at understanding BFSI market customers have revealed that ... Read more
        • August 29, 2019
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        Nixon Mageka Gecheo
        Governance and ICT4D Expert
        A governance and ICT4D expert with more than 10 years’ experience in Public Sector Management Reforms and the role of information technology in corporate and government.
        Joel Churcher
        General Manager
        Currently, Vice President & General Manager for Africa at BBC Studios seconded from London to set up the company’s first African office.
        James Wainaina
        Senior Presales Specialist - Business Analytics
        James is currently the Senior Presales Specialist - Business Analytics (covering BI + Predictive Analytics + GRC) at SAP.
        Sarah Muriuki
        Head of Customer Segments, Retail and Business Banking
        VP & Head of Customer Segments, Retail and Business Banking at Barclays Bank - Kenya
        Paulette Nandwa-Asura
        Head of Quality Assurance, Customer Experience
        Head of Quality Assurance, Customer Experience at Commercial Bank of Africa
        Zack Odegih- Kwesih
        Country Head of Cards- Sales
        He was formerly the regional sales manager and currently occupies the position of the country head of cards – sales.
        Ubong Nkata
        Head of Customer Experience
        An astute change agent with combined proficiency in Strategic business growth, Customer Experience design, Enterprise Customer Feedback Management, Continuous Improvement.
        Charles Iyoha
        Chief Operating Officer
        Charles has worked as a specialist with MTN communication and a director, corporate communication and strategy (West Africa) at Verreaux Technologies Limited.
        Nnenna Ijeoma Okeke
        Chief Customer Experience Officer
        Ijeoma is the Chief Customer Experience Officer at SV Gaming (trading as Betking), a disruptor in the Gaming industry in Nigeria.
        Awadhesh
        CTO
        Awadhesh is currently the CTO, Tydacom and is a renowned expert in Telecom networks, data center management, OFC layout, Antenna design Innovation, UHF/VHF communications, computer networks, managed services operations.
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