Customer Experience

More than 50 leaders in the Banking, Financial Service and Insurance industry in Africa and beyond will gather in Nairobi, Kenya, between the coming June, to discuss efforts aiming to promote the new age CX techniques and various disruptive innovations in the customer experience landscape across BFSI in Africa....
  • January 22, 2020
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The New Phase of Customer Experience in Digital Banking The reality of our current economy is such that customer experience and the customer decision journey have become a business in itself and a deciding factor in the success or failure...
  • January 10, 2020
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There’s a need to rethink customer service experience by building on the existing gains to create a robust and sustainable quality customer experience that will bring the under-served and unbanked into the financial net. Lack of sustainable customer service experience...
  • November 26, 2019
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In the business world the customer is referred as king. And same applies to the Banking, Finance services and Insurance (BFSI) sector the focus of 2020 Digital Customer Experience Forum. Studies aimed at understanding BFSI market customers have revealed that...
  • August 29, 2019
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Governance and ICT4D Expert
A governance and ICT4D expert with more than 10 years’ experience in Public Sector Management Reforms and the role of information technology in corporate and government.
General Manager
Currently, Vice President & General Manager for Africa at BBC Studios seconded from London to set up the company’s first African office.
Senior Presales Specialist - Business Analytics
James is currently the Senior Presales Specialist - Business Analytics (covering BI + Predictive Analytics + GRC) at SAP.
Head of Customer Segments, Retail and Business Banking
VP & Head of Customer Segments, Retail and Business Banking at Barclays Bank - Kenya
Head of Quality Assurance, Customer Experience
Head of Quality Assurance, Customer Experience at Commercial Bank of Africa
Country Head of Cards- Sales
He was formerly the regional sales manager and currently occupies the position of the country head of cards – sales.
Head of Customer Experience
An astute change agent with combined proficiency in Strategic business growth, Customer Experience design, Enterprise Customer Feedback Management, Continuous Improvement.
Chief Operating Officer
Charles has worked as a specialist with MTN communication and a director, corporate communication and strategy (West Africa) at Verreaux Technologies Limited.
Chief Customer Experience Officer
Ijeoma is the Chief Customer Experience Officer at SV Gaming (trading as Betking), a disruptor in the Gaming industry in Nigeria.
Awadhesh is currently the CTO, Tydacom and is a renowned expert in Telecom networks, data center management, OFC layout, Antenna design Innovation, UHF/VHF communications, computer networks, managed services operations.

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