Ubong Nkata

An astute change agent with combined proficiency in Strategic business growth, Customer Experience design, Enterprise Customer Feedback Management, Continuous Improvement, Service Modelling, Customer Analytics, Financial Inclusion, and Project Management.

Specialties:

  • Business Innovation & Strategy
  • Customer Experience Management
  • Enterprise Feedback Management
  • Customer Complaint Management & Service Recovery
  • Customer Service Quality Assessment
  • Voice of the Customer (VOC)
  • Continuous Improvement
  • Training & Development
Speaker Details

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