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Double Tree Hilton, Nairobi Hurlingham

AFRICAN BFSI MARKET

June 10th, 2020

June 11th, 2020

Nairobi, Kenya

Seats Left 30

Date June 10th, 2019

Speakers 21 Professionals

Double Tree Hilton Nairobi Hurlingham

The Digital Customer Experience Forum is created for banking and financial service industry executives who want to learn about innovative technology for engaging and growing their customer base. It aims to align African customer experience with Global Best Practice. The event is a hub spot for Customer Experience professionals and Customer Experience solution providers alike who are looking to make tremendous improvement across the African continent. This conference will focus on every aspect of Digital Customer Experience strategy, design led cultural development and technology selection that will not only ensure customer’s expectations are exceeded in the digital era, but also improve internal processes and drive revenue.

2 Days – case studies, panel discussions, interactive round table discussions, breakout sessions, networking and experience exchange

Expert speakers – industry leading companies, thought leaders

Attendees – limited number, high-level participation

The Customer Experience: Landscape In This Digital Age

Case Study

Africa Head SC Ventures, Standard Chartered Bank

The CX Innovation: Embracing Customer Experience Innovation in This Digital Age

Director & Member of Board, RAMA Group; Chief Operating Officer / Techno Brain Group, Kenya

Building a Digital CX Team – How, Why, and Results

Creating a Customer-Centric Digital Workplace: Transforming Your Organization

Head of Microfinance Business, Letshego Kenya Limited

Techniques for successful Digital Transformation of the Customer and Employee Experience

Head of Digital Integration & E-Commerce, Co-operative Bank of Kenya

Evaluating The Infrastructural Requirements to realize 5G in Africa

Senior Manager (NOC) and Chair of WACS O&M Sub-committee / Broadband Infraco

The Module For Keeping The Customer At The Core of Digital Customer Experience

Head Client Experience, Nedbank Insurance

Analyzing: Contact Center Success and Its Strategic Importance in Driving Customer Experience in this Digital Age

Senior Manager, Customer Service Delivery, I&M Bank Ltd

Exploring Customer Feedback & Complaint Management Strategies

Head of Customer Experience, Hygeia HMO, Nigeria

Service Design And CX Design Using Customer Psychology

fmr Head: TCF, Ethics and Strategic Communications, Discovery and MD: Chief Customer Officer/ Brilliance

Be Equipped with skills to design personalised customer experiences which translate into real journeys

Learn to embrace innovative and disruptive Customer Experience strategies

Translate customer experience improvements into clear business value for your organisation and customers

Learn how to turn the voice of the customer into actionable insight

Keep up with the most innovative trends of fintech companies

Get updated on the technology implementation concerns for the Digital Customer Experience practices.

Network with industry-colleagues from banking and financial services industry and build trusted relationships.

Chairman and Chief Executive Officer

President

Vice President

Director

Regional Executive

Chief Business Officer

Group Executives

Head of Business Development

Group Heads

Mobile

Customer Experience

Atm Operations

Consumer Trends and Statistics

Cashless Convergence

Compliances

Ngong Lane, off Ngong Road, Nairobi,00400, Kenya

Jomo Kenyatta

Directions

Take Mombasa Road upto Nyayo Stadium Roundabout. Turn left on Langata Road. Proceed onto Mbagathi Way. Turn Left at the Roundabout onto Ngong Road. Turn Left onto Ngong Lane as indicated by the signboard. Distance from Hotel : 21 km. Drive Time : 33 min.

Get Turn-by-Turn Directions

Wilson

Get on to Langata Road towards City Centre. Take Left onto Mbagathi Way. Turn Left at the Roundabout onto Ngong Road. Turn Left onto Ngong Lane as indicated by the signboard.

Distance from Hotel : 6 km. Drive Time : 16 min.

2 DAYS CONFERENCE

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MJDvent is a conference production and management company operating in Europe and Africa and specializing in organization of educational business meetings and conferences.

E Jerry Building, Awolowo Way Ikeja, Lagos, Nigeria.

120 00, Prague 2, Czech Republic.

Nigeria

Ghana

Kenya

South Africa

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