CONFERENCE

    DIGITAL CUSTOMER EXPERIENCEFORUM

    AFRICAN BFSI MARKET

    • June 10th, 2020
    • June 11th, 2020
    • Nairobi, Kenya
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    Event Summary

    There’s an eroding relationship between banks and their customers today, and customer experience is a big part of the problem. A study reveals that 49 percent of customers have only “moderate trust” in their primary financial institute. Almost one-third of banking customers believe another firm can offer them a better experience. The Digital Customer Experience Forum is created for banking and financial service industry executives who want to learn about innovative technology for engaging and growing their customer base. It aims to align African customer experience with Global Best Practice. The event is a hubspot for Customer Experience professionals and customer experience solution providers alike who are looking to make tremendous improvement across the African continent. It offers great networking opportunities and a platform for you to engage with the latest trends in CX, network with industry leaders, and attend business meetings where you can share your ideas and solutions with like-minded people and acquire the inspiration you need to develop solutions that will better your customers’ perception of your brand
    Event Details

    The Digital Customer Experience Forum is created for banking and financial service industry executives who want to learn about innovative technology for engaging and growing their customer base. It aims to align African customer experience with Global Best Practice. The event is a hub spot for Customer Experience professionals and Customer Experience solution providers alike who are looking to make tremendous improvement across the African continent. This conference will focus on every aspect of Digital Customer Experience strategy, design led cultural development and technology selection that will not only ensure customer’s expectations are exceeded in the digital era, but also improve internal processes and drive revenue.

    Meeting Summary
    • 2 Days – case studies, panel discussions, interactive round table discussions, breakout sessions, networking and experience exchange
    • Expert speakers – industry leading companies, thought leaders
    • Attendees – limited number, high-level participation
    Media Partners
    Schedule
    DAY 1
    DAY 2
    08:30
    Registration & Morning Coffee
    09:40

    The Customer Experience: Landscape In This Digital Age

    Case Study

    Africa Head SC Ventures, Standard Chartered Bank

    10:10

    The CX Innovation: Embracing Customer Experience Innovation in This Digital Age

    Case Study

    Director & Member of Board, RAMA Group; Chief Operating Officer / Techno Brain Group, Kenya

    10:50

    Building a Digital CX Team – How, Why, and Results

    Case Study

    11:20

    Creating a Customer-Centric Digital Workplace: Transforming Your Organization

    Case Study

    Head of Microfinance Business, Letshego Kenya Limited

    11:50

    Techniques for successful Digital Transformation of the Customer and Employee Experience

    Case Study

    Head of Digital Integration & E-Commerce, Co-operative Bank of Kenya

    12:10

    Evaluating The Infrastructural Requirements to realize 5G in Africa

    Case Study

    Senior Manager (NOC) and Chair of WACS O&M Sub-committee / Broadband Infraco

    12:40

    The Module For Keeping The Customer At The Core of Digital Customer Experience

    Case Study

    Head Client Experience, Nedbank Insurance

    13:30 - 17:50
    All sessions in FULL AGENDA
    Benefit of attending
    • Be Equipped with skills to design personalised customer experiences which translate into real journeys
    • Learn to embrace innovative and disruptive Customer Experience strategies
    • Translate customer experience improvements into clear business value for your organisation and customers
    • Learn how to turn the voice of the customer into actionable insight
    • Keep up with the most innovative trends of fintech companies
    • Get updated on the technology implementation concerns for the Digital Customer Experience practices.
    • Network with industry-colleagues from banking and financial services industry and build trusted relationships.
    Who should attend
    • Chairman and Chief Executive Officer
    • President
    • Vice President
    • Director
    • Regional Executive
    • Chief Business Officer
    • Group Executives
    • Head of Business Development
    • Group Heads
    Conference Topics
    • Mobile
    • Customer Experience
    • Atm Operations
    • Consumer Trends and Statistics
    • Cashless Convergence
    • Compliances
    Venue

    Double Tree By Hilton Nairobi Hurlingham

    • Ngong Lane, off Ngong Road, Nairobi,00400, Kenya

    OR

    From the Airport

    Jomo Kenyatta

    Directions

    Take Mombasa Road upto Nyayo Stadium Roundabout. Turn left on Langata Road. Proceed onto Mbagathi Way.
    Turn Left at the Roundabout onto Ngong Road. Turn Left onto Ngong Lane as indicated by the signboard.
    Distance from Hotel: 21 km.
    Drive Time: 33 min.

    Get Turn-by-Turn Directions

    Wilson

    Directions

    Get on to Langata Road towards City Centre. Take Left onto Mbagathi Way. Turn Left at the Roundabout onto Ngong
    Road. Turn Left onto Ngong Lane as indicated by the signboard.

    Distance from Hotel: 6 km.
    Drive Time: 16 min.

    DIGITAL

    CUSTOMER EXPERIENCE FORUM
    $ 499
    • 2 DAYS CONFERENCE
    • END USER PACKAGE
    • ONLINE DOCUMENTATION
    MJDVent

    DIGITAL

    CUSTOMER EXPERIENCE FORUM
    $ 1299
    • 2 DAYS CONFERENCE
    • SERVICE PROVIDER PACKAGE
    • ONLINE DOCUMENTATION
    MJDVent

    DIGITAL

    CUSTOMER EXPERIENCE FORUM
    $ 199
    • PRESENTATION
    • DOCUMENTATION
    MJDVent

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