DIGITAL CUSTOMER EXPERIENCEFORUM
AFRICAN BFSI MARKET
AFRICAN BFSI MARKET
The Digital Customer Experience Forum is created for banking and financial service industry executives who want to learn about innovative technology for engaging and growing their customer base. It aims to align African customer experience with Global Best Practice. The event is a hub spot for Customer Experience professionals and Customer Experience solution providers alike who are looking to make tremendous improvement across the African continent. This conference will focus on every aspect of Digital Customer Experience strategy, design led cultural development and technology selection that will not only ensure customer’s expectations are exceeded in the digital era, but also improve internal processes and drive revenue.
The Customer Experience: Landscape In This Digital Age
Africa Head SC Ventures, Standard Chartered Bank
The CX Innovation: Embracing Customer Experience Innovation in This Digital Age
Director & Member of Board, RAMA Group; Chief Operating Officer / Techno Brain Group, Kenya
Building a Digital CX Team – How, Why, and Results
Creating a Customer-Centric Digital Workplace: Transforming Your Organization
Head of Microfinance Business, Letshego Kenya Limited
Techniques for successful Digital Transformation of the Customer and Employee Experience
Head of Digital Integration & E-Commerce, Co-operative Bank of Kenya
Evaluating The Infrastructural Requirements to realize 5G in Africa
Senior Manager (NOC) and Chair of WACS O&M Sub-committee / Broadband Infraco
The Module For Keeping The Customer At The Core of Digital Customer Experience
Head Client Experience, Nedbank Insurance
Analyzing: Contact Center Success and Its Strategic Importance in Driving Customer Experience in this Digital Age
Senior Manager, Customer Service Delivery, I&M Bank Ltd
Exploring Customer Feedback & Complaint Management Strategies
Head of Customer Experience, Hygeia HMO, Nigeria
Service Design And CX Design Using Customer Psychology
fmr Head: TCF, Ethics and Strategic Communications, Discovery and MD: Chief Customer Officer/ Brilliance
Take Mombasa Road upto Nyayo Stadium Roundabout. Turn left on Langata Road. Proceed onto Mbagathi Way.
Turn Left at the Roundabout onto Ngong Road. Turn Left onto Ngong Lane as indicated by the signboard.
Distance from Hotel: 21 km.
Drive Time: 33 min.
Get Turn-by-Turn Directions
Get on to Langata Road towards City Centre. Take Left onto Mbagathi Way. Turn Left at the Roundabout onto Ngong
Road. Turn Left onto Ngong Lane as indicated by the signboard.
Distance from Hotel: 6 km.
Drive Time: 16 min.
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