DIGITAL CUSTOMER EXPERIENCE FORUM SPEAKERS

James Wainaina
Senior Presales Specialist - Business Analytics
James is currently the Senior Presales Specialist - Business Analytics (covering BI + Predictive Analytics + GRC) at SAP.
Sarah Muriuki
Head of Customer Segments, Retail and Business Banking
VP & Head of Customer Segments, Retail and Business Banking at Barclays Bank - Kenya
Paulette Nandwa-Asura
Head of Quality Assurance, Customer Experience
Head of Quality Assurance, Customer Experience at Commercial Bank of Africa
Zack Odegih- Kwesih
Country Head of Cards- Sales
He was formerly the regional sales manager and currently occupies the position of the country head of cards – sales.
Ubong Nkata
Head of Customer Experience
An astute change agent with combined proficiency in Strategic business growth, Customer Experience design, Enterprise Customer Feedback Management, Continuous Improvement.
Dr. Lucy Kiruthu
Strategy and Customer Development Director
A results-oriented team leader well-rounded in general management and supporting strategic positioning of organizations both small and large.
Peter Zimri
Chief director radio and satellite communications
Peter Zimri has broad experience in the information communications technology (ICT) sector and is particularly passionate about postal, telecommunications and broadcasting technical, regulatory and policy matters.
Julius Wanyaga
Head Of Digital Banking
Julius is a seasoned Sales & Distribution and Marketing professional with extensive experience in Mass Market Sales and Distribution, Channel Management, ICT Sales & Service delivery.
Joy A. Namasaka
Senior Manager, Customer Service Delivery
A Customer Service Professional with proven experience of transforming the Customer Experience, Bring on board the necessary experience, skills, innovation and industry networks to deliver leading results.
Ochieng Jobes
Head of Microfinance Business
A seasoned microfinance practitioner, a leader, a good public speaker, and an effective communicator.
George Njuguna
Chief Operating Officer
George Njuguna was formerly the Chief Information Officer of HF Group. In addition to overseeing Technology and Operations, he is responsible for Digital Transformation and Channel Development.
George Bodo
Head of Banking Research
George joined Ecobank in July 2012 and is Head of Banking and Financial Research.
Elizaphan Mouko
Head, Electronic Business
Mr. Elizaphan holds a Master of Business Administration (MBA) in Financial Management and a Bachelor’s degree in Business Administration majoring in Finance and Management.
Daniel Oparison
Head, Brand Strategy, Marketing & Customer Experience
Daniel Oparison is a brand and business growth strategist, leveraging experience in Advertising, Brand management, and human-centered Consumer Experience design to establish sustainable growth for businesses.
Charles Kinyanjui
Head of Digital Integration & E-Commerce
Charles is currently the head of digital integration & e-commerce at Co-operative Bank of Kenya.
Catherine Kiriba
Head of Quality Assurance & Service Excellence
Catherine is very sound in Contact Center, Customer Experience, Quality Experience, and a Master Trainer.
Dr. Darlene Kalonji Mbukula
Head: Client Experience
Dr. Kalonji has extensive and diversified experience of more than 15 years in the banking and financial services industries.
Anand Mohan
COO & Managing Director
Anand is a digital transformation strategist and has been pivotal in driving the digital agenda across several verticals and regions in Africa.
Abhijit Akerkar
Business Integrator
Abhijit is an Artificial Intelligence Strategist and Business Integrator. He is bringing machine intelligence to life at the Lloyds Banking Group.
Judith Bogonko Juma
Group Head of Customer Experience
Judith Bogonko Juma is the Group Head of Customer Experience at Apollo Group which constitutes APA Insurance, APA Life, Apollo Asset Management and Gordon Court.
Kennedy Mubita
Member of SC Ventures - Africa Region Head.
A Managing Director at Standard Chartered his previous roles include Head of Transaction Banking for Kenya and East Africa region, prior to that he covered Ghana and West Africa in the same capacity.

Governance and ICT4D Expert
A governance and ICT4D expert with more than 10 years’ experience in Public Sector Management Reforms and the role of information technology in corporate and government.
General Manager
Currently, Vice President & General Manager for Africa at BBC Studios seconded from London to set up the company’s first African office.
Senior Presales Specialist - Business Analytics
James is currently the Senior Presales Specialist - Business Analytics (covering BI + Predictive Analytics + GRC) at SAP.
Head of Customer Segments, Retail and Business Banking
VP & Head of Customer Segments, Retail and Business Banking at Barclays Bank - Kenya
Head of Quality Assurance, Customer Experience
Head of Quality Assurance, Customer Experience at Commercial Bank of Africa
Country Head of Cards- Sales
He was formerly the regional sales manager and currently occupies the position of the country head of cards – sales.
Head of Customer Experience
An astute change agent with combined proficiency in Strategic business growth, Customer Experience design, Enterprise Customer Feedback Management, Continuous Improvement.
Chief Operating Officer
Charles has worked as a specialist with MTN communication and a director, corporate communication and strategy (West Africa) at Verreaux Technologies Limited.
Chief Customer Experience Officer
Ijeoma is the Chief Customer Experience Officer at SV Gaming (trading as Betking), a disruptor in the Gaming industry in Nigeria.
CTO
Awadhesh is currently the CTO, Tydacom and is a renowned expert in Telecom networks, data center management, OFC layout, Antenna design Innovation, UHF/VHF communications, computer networks, managed services operations.

Secure 20% off

your next registration

Subscribe to our newsletter & get the discount coupon in your mailbox!

Please Fill the form to download full Event Agenda

DOWNLOAD BROCHURE


REQUEST CALL BACK

Kindly enter your details below and we will call you back.