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Harnessing Artificial Intelligence and Robotic Process Automation to achieve Intelligent Automation in Africa Intelligent Automation (IA) is changing society as profoundly as the steam engine and electricity had done, but unlike past technological revolutions, the IA revolution offers a unique...
  • December 5, 2019
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The Next Step in the Efficiency Game for African Banks to Deliver Better Customer Experience With the exploration and advancements in the adoption of artificial intelligence and robots, there is a growing view that machines will start performing a number...
  • December 5, 2019
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Implementing resilient fraud prevention strategies and developing cyber security skills for a sustainable Africa is unarguably the future. Africa is faced by several Internet-related challenges in relation to security risk, intellectual property infringement and personal data mining and trust issues....
  • December 5, 2019
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In this digital era, it is highly incomprehensible if e-payments should take longer time to deliver, than e-mails, instant messaging, live streaming or Instagram live video. Riding through the lane of chip, pin and contactless technologies which has helped reduce...
  • December 5, 2019
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Innovative technologies drive efficient sustainability economically and business profitability in every economic sector. Businesses have been integrating technologies into their different processes to streamline operations, boost productivity and offer a better experience to stakeholders. Hence, the global hydropower industry is...
  • December 4, 2019
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There’s a need to rethink customer service experience by building on the existing gains to create a robust and sustainable quality customer experience that will bring the under-served and unbanked into the financial net. Lack of sustainable customer service experience...
  • November 26, 2019
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In the world we live today, mobile communication is a cardinal tool of economic development, growth and integration, and the mobile industry is a key enabler of productivity across economies and societies. The mobile industry is not only a significant...
  • November 15, 2019
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The new era of Intelligent Automation deemed to be birthed in Africa, experts predict involves restructuring the future of work with robots. Intelligent automation (the combination of artificial intelligence and automation), is starting to change the way business is done...
  • November 14, 2019
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Transforming the African Payment landscape through disruptive digital innovations is the future. Payment innovation has brought benefits like a downward spiral in fraud and, more importantly, customer satisfaction. Customers love the ease in which payments can now be made. As...
  • November 14, 2019
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Preventing cyber crimes through a more efficient cyber security framework is a step closer to achieving socio-economic excellence and environmentally friendly operation parity. The need for cyber security personnel and regulatory bodies to start working more closely together in order...
  • November 13, 2019
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Event Search
Governance and ICT4D Expert
A governance and ICT4D expert with more than 10 years’ experience in Public Sector Management Reforms and the role of information technology in corporate and government.
General Manager
Currently, Vice President & General Manager for Africa at BBC Studios seconded from London to set up the company’s first African office.
Senior Presales Specialist - Business Analytics
James is currently the Senior Presales Specialist - Business Analytics (covering BI + Predictive Analytics + GRC) at SAP.
Head of Customer Segments, Retail and Business Banking
VP & Head of Customer Segments, Retail and Business Banking at Barclays Bank - Kenya
Head of Quality Assurance, Customer Experience
Head of Quality Assurance, Customer Experience at Commercial Bank of Africa
Country Head of Cards- Sales
He was formerly the regional sales manager and currently occupies the position of the country head of cards – sales.
Head of Customer Experience
An astute change agent with combined proficiency in Strategic business growth, Customer Experience design, Enterprise Customer Feedback Management, Continuous Improvement.
Chief Operating Officer
Charles has worked as a specialist with MTN communication and a director, corporate communication and strategy (West Africa) at Verreaux Technologies Limited.
Chief Customer Experience Officer
Ijeoma is the Chief Customer Experience Officer at SV Gaming (trading as Betking), a disruptor in the Gaming industry in Nigeria.
CTO
Awadhesh is currently the CTO, Tydacom and is a renowned expert in Telecom networks, data center management, OFC layout, Antenna design Innovation, UHF/VHF communications, computer networks, managed services operations.
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