BlogInsights & Stories
The New Phase of Customer Experience in Digital Banking The reality of our current economy is such that customer experience and the customer decision journey have become a business in itself and a deciding factor in the success or failure...
  • January 10, 2020
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Expectations for 5G are high, with many assuming it will deliver a transformative promised land, adorned with an improved end-user experience, new business models, new applications and new services all gliding beautifully on the back of gigabit speeds, improved network...
  • December 18, 2019
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Exploring small-scale hydropower for sustainable power generation across Africa The provision of substantial and affordable energy is now globally considered a prerequisite for socio-economic growth. Studies show that over half the total population of Africa, about 580 million people, do...
  • December 18, 2019
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The growing intersection of cyber security and fraud prevention Cybercrime is a growing phenomenon globally but is increasing at a more rapid rate in Africa, cybercriminals have considered Africa an opportune spot to commit their criminal acts. As technology advances,...
  • December 18, 2019
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Harnessing Artificial Intelligence and Robotic Process Automation to achieve Intelligent Automation in Africa Intelligent Automation (IA) is changing society as profoundly as the steam engine and electricity had done, but unlike past technological revolutions, the IA revolution offers a unique...
  • December 5, 2019
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Event Search
Governance and ICT4D Expert
A governance and ICT4D expert with more than 10 years’ experience in Public Sector Management Reforms and the role of information technology in corporate and government.
General Manager
Currently, Vice President & General Manager for Africa at BBC Studios seconded from London to set up the company’s first African office.
Senior Presales Specialist - Business Analytics
James is currently the Senior Presales Specialist - Business Analytics (covering BI + Predictive Analytics + GRC) at SAP.
Head of Customer Segments, Retail and Business Banking
VP & Head of Customer Segments, Retail and Business Banking at Barclays Bank - Kenya
Head of Quality Assurance, Customer Experience
Head of Quality Assurance, Customer Experience at Commercial Bank of Africa
Country Head of Cards- Sales
He was formerly the regional sales manager and currently occupies the position of the country head of cards – sales.
Head of Customer Experience
An astute change agent with combined proficiency in Strategic business growth, Customer Experience design, Enterprise Customer Feedback Management, Continuous Improvement.
Chief Operating Officer
Charles has worked as a specialist with MTN communication and a director, corporate communication and strategy (West Africa) at Verreaux Technologies Limited.
Chief Customer Experience Officer
Ijeoma is the Chief Customer Experience Officer at SV Gaming (trading as Betking), a disruptor in the Gaming industry in Nigeria.
Awadhesh is currently the CTO, Tydacom and is a renowned expert in Telecom networks, data center management, OFC layout, Antenna design Innovation, UHF/VHF communications, computer networks, managed services operations.

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