The New Phase of Customer Experience in Digital Banking The reality of our current economy is such that customer experience and the customer decision journey have become a business in itself and a deciding factor in the success or failure...
- January 10, 2020
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Expectations for 5G are high, with many assuming it will deliver a transformative promised land, adorned with an improved end-user experience, new business models, new applications and new services all gliding beautifully on the back of gigabit speeds, improved network...
- December 18, 2019
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Exploring small-scale hydropower for sustainable power generation across Africa The provision of substantial and affordable energy is now globally considered a prerequisite for socio-economic growth. Studies show that over half the total population of Africa, about 580 million people, do...
- December 18, 2019
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The growing intersection of cyber security and fraud prevention Cybercrime is a growing phenomenon globally but is increasing at a more rapid rate in Africa, cybercriminals have considered Africa an opportune spot to commit their criminal acts. As technology advances,...
- December 18, 2019
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Harnessing Artificial Intelligence and Robotic Process Automation to achieve Intelligent Automation in Africa Intelligent Automation (IA) is changing society as profoundly as the steam engine and electricity had done, but unlike past technological revolutions, the IA revolution offers a unique...
- December 5, 2019
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The Next Step in the Efficiency Game for African Banks to Deliver Better Customer Experience With the exploration and advancements in the adoption of artificial intelligence and robots, there is a growing view that machines will start performing a number...
- December 5, 2019
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Implementing resilient fraud prevention strategies and developing cyber security skills for a sustainable Africa is unarguably the future. Africa is faced by several Internet-related challenges in relation to security risk, intellectual property infringement and personal data mining and trust issues....
- December 5, 2019
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In this digital era, it is highly incomprehensible if e-payments should take longer time to deliver, than e-mails, instant messaging, live streaming or Instagram live video. Riding through the lane of chip, pin and contactless technologies which has helped reduce...
- December 5, 2019
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Innovative technologies drive efficient sustainability economically and business profitability in every economic sector. Businesses have been integrating technologies into their different processes to streamline operations, boost productivity and offer a better experience to stakeholders. Hence, the global hydropower industry is...
- December 4, 2019
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There’s a need to rethink customer service experience by building on the existing gains to create a robust and sustainable quality customer experience that will bring the under-served and unbanked into the financial net. Lack of sustainable customer service experience...
- November 26, 2019
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