Monthly Archives: November 26, 2019

There’s a need to rethink customer service experience by building on the existing gains to create a robust and sustainable quality customer experience that will bring the under-served and unbanked into the financial net. Lack of sustainable customer service experience...
  • November 26, 2019
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In the world we live today, mobile communication is a cardinal tool of economic development, growth and integration, and the mobile industry is a key enabler of productivity across economies and societies. The mobile industry is not only a significant...
  • November 15, 2019
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The new era of Intelligent Automation deemed to be birthed in Africa, experts predict involves restructuring the future of work with robots. Intelligent automation (the combination of artificial intelligence and automation), is starting to change the way business is done...
  • November 14, 2019
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Transforming the African Payment landscape through disruptive digital innovations is the future. Payment innovation has brought benefits like a downward spiral in fraud and, more importantly, customer satisfaction. Customers love the ease in which payments can now be made. As...
  • November 14, 2019
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Preventing cyber crimes through a more efficient cyber security framework is a step closer to achieving socio-economic excellence and environmentally friendly operation parity. The need for cyber security personnel and regulatory bodies to start working more closely together in order...
  • November 13, 2019
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The first edition of the Banking Innovation Africa Forum, hosted by MJDVent International Limited, held at the Radisson Blu Le Vendome Hotel in Cape Town, South Africa, on 6th – 7th November, 2019. The Banking Innovation Africa Forum conference is...
  • November 12, 2019
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Africa Hydropower Sector: Harnessing the Power of Water for a Sustainable Africa Africa, is a continent with large water resources and renewable energy exploration and development opportunities under way. In the face of rampant energy insecurity, African governments are increasingly...
  • November 12, 2019
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The first edition of the African Solar Energy Forum, hosted by MJDVent International Limited, held at the Golden Tulip Airport hotel, Accra, Ghana on October 16 – 17, 2019. The African Solar Energy Forum conference is an annual event where...
  • November 1, 2019
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Governance and ICT4D Expert
A governance and ICT4D expert with more than 10 years’ experience in Public Sector Management Reforms and the role of information technology in corporate and government.
General Manager
Currently, Vice President & General Manager for Africa at BBC Studios seconded from London to set up the company’s first African office.
Senior Presales Specialist - Business Analytics
James is currently the Senior Presales Specialist - Business Analytics (covering BI + Predictive Analytics + GRC) at SAP.
Head of Customer Segments, Retail and Business Banking
VP & Head of Customer Segments, Retail and Business Banking at Barclays Bank - Kenya
Head of Quality Assurance, Customer Experience
Head of Quality Assurance, Customer Experience at Commercial Bank of Africa
Country Head of Cards- Sales
He was formerly the regional sales manager and currently occupies the position of the country head of cards – sales.
Head of Customer Experience
An astute change agent with combined proficiency in Strategic business growth, Customer Experience design, Enterprise Customer Feedback Management, Continuous Improvement.
Chief Operating Officer
Charles has worked as a specialist with MTN communication and a director, corporate communication and strategy (West Africa) at Verreaux Technologies Limited.
Chief Customer Experience Officer
Ijeoma is the Chief Customer Experience Officer at SV Gaming (trading as Betking), a disruptor in the Gaming industry in Nigeria.
CTO
Awadhesh is currently the CTO, Tydacom and is a renowned expert in Telecom networks, data center management, OFC layout, Antenna design Innovation, UHF/VHF communications, computer networks, managed services operations.

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